The staff of the Emergency Department are here to provide the best care for your child and we will see your child as soon as we can. We understand that it is difficult for you and your child to have to wait when they are unwell; unfortunately delays are sometimes unavoidable because of the number of children requiring attention. We appreciate your cooperation during these times and please be assured that each child will be seen as soon as possible.
At all times a parent or guardian should remain with his or her child. If you need to visit the ED with a child that is unwell please arrange for a family member or a friend to care for other children, do not leave other children at home on their own. For infection control reasons if possible only bring the child that is unwell to the ED for treatment.
To make your attendance as easy as possible, we have compiled some information that you may need to know during your time in the Department.
Arriving at the Children's Emergency Department
All patients must first register at the Registration Desk and give details such as name, date of birth, address etc. Please note that an Emergency Department charge of €100 is payable for a visit to the department, unless you have a referral leter from a registered medical practitioner or are the holder of a valid medical card Read More
Following this you will be directed to the waiting room where the Triage Nurse will call you. Your child will then be assessed by a paediatric nurse using the Irish Children's Triage System (ICTS). Children are seen in order or priority not in order of arrival so that the sickest children are seen first. After triage you may be taken to a cubicle or asked to wait in the waiting room until the doctor calls you. If the triage nurse gives you any specific information, like not to eat or drink, please ensure you follow these instructions.
- Listen out for your child's name to be called.
- If you think you child is becoming more unwell while you are waiting please inform a member of the nursing staff.
- There are some toys, a TV tuned to a children's station and an x-box to help distract your child while you are waiting. Sometimes we have a play specialist and an artist who visit the waiting room and spend time doing activities with the children.
- As soon as possible your child will be brought into an exam room where they will be assessed and treated by the nurses and doctors who work in the children's ED.
- Your child may need blood tests, x-rays or need to see a specialist. Please be patient as these results can take an hour or more. You may be asked to return to the waiting room while we wait for these results.
- When your visit to the ED is over, you will be given instructions on follow-up care, medications and any treatments that are required at home. A list of pharmacies in the area are available if required.
- If your child requires an Out-Patients appointment some can be made at the reception desk in the ED where you checked in. Other specialist appointments cannot be made at the time of your visit and these will be posted to you.
- Your GP will be informed of your visit to our department.
- Your child's doctor may decide that your child requires admission to one of the wards in the Childrens' Hospital for observation, treatment and sometimes for further tests. You will wait in the ED until the ward is ready for you: Maple Ward, Oak Ward, POD.
- Sometimes you may be asked to come back to Beech Day Ward or to a specialist clinic or day ward in Our Lady's Children's Hospital, Crumlin the following morning for a procedure or for further specialist advice. Please follow any information regarding fasting times that you are given. See information leaflet for further information.
- Ensure your Mobile is fully charged
- Ensure you have sufficient change to pay car parking fees
- If your child has special dietary requirements please ensure you bring their food/milk with you
- Please bring an up to date list of all of your child's medications with you; while you are waiting to be seen do not give your child medication without informing the medical or nursing staff in the ED
- If you come by ambulance ensure you have transport home, if required, with appropriate car seat for your child
- Bring favourite toys for distraction, Nintendo DS, PSP etc, but keep in mind that we cannot accept responsibility for loss or damage to them.
- Two people are required to assist with an X-ray in a child under five years. If you think your child might need an x-ray ensure you bring another adult with you.
Cleaning staff are available within the Department so if you notice anything of concern please do not hesitate to contact a member of staff regarding this.
There is an ATM machine located at the bank in the main foyer of the hospital.
As well as having security officers patrolling and posted within the ED, the Department is also monitored 24 hours a day by CCTV.
There is a Taxi Rank located near the main entrance to the Hospital. Please note that Registration Staff are not authorised to ring for taxis for patients.