Tallaght Hospital Introduce Employee Recognition Scheme

Hero LaunchMarch 5th 2018 Tallaght University Hospital is rolling out an employee recognition scheme to celebrate the individuals and teams who go the extra mile and make a real difference to patients and families. The Tallaght University Hospital Heroes scheme will be an annual programme that celebrates Hospital staff from every discipline who contribute to the care of patients and support the Hospital ethos of People Caring for People. 

There are a number of categories where Staff can be nominated and selected by their peers. In recognition of the close relationship with the community, the Hospital will also have a separate category for patients to nominate a member of staff that made a real difference during a patient’s time in the Hospital. A person that showed to them the finer ideals of caring, through extraordinary service to the patient or indeed their family. A member of staff that went above and beyond what a patient would expect delivering an ‘exceptional patient experience’.

Speaking about the Tallaght University Hospital Heroes recognition scheme, Tallaght University Hospital CEO David Slevin said; “Every day, staff throughout the Hospital either individually or through team work contribute to the care of patients and the overall smooth running of the Hospital. The Tallaght University Hospital Heroes employee recognition scheme provides us with an opportunity to encourage peer to peer praise, as well as enabling patients to nominate staff who have made a positive impact on their journey. I have no doubt that Tallaght University Hospital Heroes will contribute to the positive work ethic and ethos of the Hospital and I look forward to formally acknowledging the staff who are recognised by their peers and patients who are making a positive impact in our Hospital and going above and beyond to demonstrate how this Hospital is all about ‘people caring for people’.

On behalf the community Catherine Heaney, Chair of the Patient Community Advisory Council commented ‘This is a fantastic initiative from the Hospital and as a representative of the community I am really looking forward to being involved. Particularly in the category for patient nominations, this provides the community to recognise a particular member of staff that went the extra mile during their time in Tallaght University Hospital. I hope members of the community will take the few minutes needed to fill in the short form and submit it to the Hospital. The staff that work in our Hospital make an enormous emotional investment in what they do and I think any opportunity to recognise and highlight some of that work is vitally important.’

Application forms for members of the public can be found on the Hospital website, Facebook page and in the main atrium of the Hospital. The closing date for submissions is April 11th with the awards scheduled to take place on June 21st, a date that coincides with the Hospitals 20th Anniversary.

The judging committee will comprise of;
• Dr. Ciara Martin, Paediatric Clinical Director
• Ms. Lucy Nugent, Deputy Chief Executive Officer
• Three representatives (peer) from clinical staff groups
• Three representatives (peer) from non-clinical staff groups
• Ms. Catherine Heaney, Chair of the Patient Community Advisory Council who will act as a community representative
• HR representative

Community Nominated Award
Patient Experience - The category open to the community to nominate an individual whom for that patient demonstrated a deep understanding and compassion for them or their loved one during their time in the Hospital. This person will have demonstrated the finer ideals of caring through extraordinary service to a patient and or their families, going beyond the expectations of the care the patient / family expected and delivered an ‘exceptional patient experience’. A link to the Patient Experience entry form can be found through this link.

Hospital Award Categories
People Caring for People - a staff member who exemplifies all the core values of the organisation
Unsung Hero Award - a staff member who demonstrates exceptional service to the organisation
Service Excellence Award - a staff member who provides an outstanding service to patients or staff within our Hospital
Mentoring Award - a staff member who demonstrates outstanding teaching skills and/or serves as role model and mentor to any member of staff
Teamwork Award - a staff member who is a valued ‘team’ player

About Tallaght University Hospital
Tallaght University Hospital is one of Ireland’s largest acute teaching hospitals, providing child-health, adult, psychiatric and age-related healthcare on one site. The hospital has 495 adult beds and 67 paediatric bed with 2,600 people on staff. The Hospital is a provider of local, regional and national specialities. It is also a national urology centre, the second largest provider of dialysis services in the country and a regional orthopaedic trauma centre.

Tallaght University Hospital is one of the two main teaching hospitals of Trinity College Dublin - specialising in the training and professional development of staff in areas such as nursing, health and social care professionals, emergency medicine and surgery, amongst many others. Tallaght University Hospital is part of the Dublin Midlands Hospital Group which serves a population of over 1.2 million across seven counties.

A new satellite centre is to be built at Tallaght University Hospital as part of the National Children’s Hospital project as a key element of an integrated clinical network for paediatric services nationally.

The Hospital’s Emergency Departments catered for 50,286 Adult Attendances and 32,886 Paediatric Attendances in 2017. A further 291,483 patients were treated through the Hospital’s adult and paediatric outpatient clinics in 2017. The Hospital’s operations are supported by 200 general practitioners in surrounding communities.

About the PCAC
Established in 2013 the Patient Community Advisory Council (PCAC) was set up with the support of the Executive Management Team of Tallaght Hospital. The PCAC is dedicated to the improvement of quality in patient care at Tallaght Hospital and help support the Hospital’s values.

The group meets 10 times a year provides an opportunity for the Hospital to hear directly from patients, users of our services on their experience during their patient journey with the Hospital. Provide feedback on current systems and processes in the hospital and give their thoughts on new systems being introduced and generate new ideas to improve the standard of care.

The PCAC is composed of groups representing the Community along with staff of the Hospital the current membership include community members: Catherine Heaney (Chair), Fettercairn Community Health Project; Ciaran Young (Vice Chair), Community Member special interest in the patient experience; Nuala Dignam, Community Member special interest in the people with intellectual disabilities; Marie Price Bolger, Trustus; Fran Keyes, Tallaght Travellers, Primary Healthcare Programme; Jim Lawlor, South Dublin County Council Forum. Tallaght Hospital Members: Carol Mullins (Patient Advocacy), Hilary Daly (Nursing), Joanne Coffey (Communications).