What do PALS Do?

The team in the Patient Advice & Liaison Service act as the main contact between patients, their families and carers and the Hospital. They ensure that the patient voice is heard either through the patient directly or through a nominated representative. If a patient wants to provide feedback or make a comment about the Hospital and the care they received during their treatment our Patient Advice & Liaison Service team will assist you in doing so, or refer you to the appropriate person who will be able to assist you further.

Please note that if you wish to make a formal complaint to the Hospital it needs to be made in writing, this is to comply with legislation, the Patient Advice & Liaison Service team can help with this if required.  A full copy of the Hospitals policy in this area is available through this link

Strict Visiting times are 2pm-4pm and 6pm - 8pm