Hospital Facilities

Banking Facilities
There is an ATM machine in the main entrance hall of the Hospital. 

Canteens and Coffee Shops
Relatives and visitors are welcome to use any of our canteen/coffee shop facilities. The hospital canteen is called the Phoenix Restaurant and provides a variety of hot meals. The Phoenix is open from 7:30am to 4pm Monday to Friday. 

A shop located in the main entrance hall of the Hospital where you can buy confectionery, soft drinks, ice cream newspapers, magazines, puzzle books greeting cards, toys (small selection) and toileteries. Opening hours are from 7am – 9:30pm Monday to Friday and 9am-8pm Saturday, Sunday & Bank Holidays.

The BaxterStorey Coffee Shop is open in the main atrium from 7am – 9:30pm Monday to Friday and 9am-8pm Saturday, Sunday & Bank Holidays.

The Volunteer Coffee shop is located in the reception area of the main entrance hall. It is staffed by volunteers - is open from 9:30am - 4pm Monday to Thursday. 

If you have a compliment or complaint about the Hospital and the care a patient received during their treatment please contact our Patient Advocacy team. Please click on this link for further information on this service

Volunteer Library for Patients
A mobile library offering books on loan, free-of-charge, to patients passes through each ward three times a week. This service is provided by volunteers in the Hospital, there is also a book stand in the Volunteer Coffee Shop in the main entrance of the hospital where patients can purchase books directly.

Mass Times/Pastoral Care
The Hospital offers patients the services of the Pastoral Care Team. The members of the ecumenical Pastoral Care Team are chaplains from four main Christian traditions. We also liaise with leaders of Jewish, Islamic, Buddhist, Hindu and other faiths. Each chaplain serves as a member of the healing team working with all those who care for patients.  The Hospital Chapel is located on the ground floor. To request a chaplain, please ask the nurse on duty to make contact.

Mass Services and Liturgies in the Hospital Chapel

  • 8:15am: Celebration of Mass for Staff members
  • 9:30am: Celebration of Holy Communion - Church of Ireland, Methodist, Presbyterian and other Christian traditions
  • 10:30am: Celebration of Mass for patients and families, followed by the Sacrament of the Sick for those who wish

Monday to Friday

  • 1:30pm: Celebration of Mass. In addition, a variety of other Christian services are held as announced. Sacraments for the different traditions are available on request.

Roman Catholic Ministers of the Eucharist vist the wards:

  • Sunday: after 10:30am Mass
  • Wednesday: 10:30am (approx)
  • Friday: 10:30am (approx)

Muslim prayer on a Friday takes place in the Quiet Room between 1:30pm - 2pm.

Breakfast, lunch, dinner and tea/coffee are served on the wards for patients only. A continental breakfast is served, while patients can select from a choice of four meals at lunch and five meals at dinner. Special dietary meals are also provided.  Please ask the ward staff if you are not sure what you are allowed to eat or drink.

To reduce the risk of patients contracting food-related illnesses, we ask you to check with staff in charge before bringing in food from outside.
Visitors are welcome to use any of our canteen or coffee shops.

Medical Record
For information on your medical record or patient confidentiality, please click here.

There is a supervised playroom available to patients in the National Children’s Hospital. It is open Monday to Friday from 10am – 1pm and from 2pm – 4pm.

Postal Service
Letters and parcels are delivered to the wards on a daily basis. Letters may be posted in the letterbox in front of the main entrance doors to the hospital, or, if you are restricted to your bed, the ward clerks will post your letters. 

The Hospital is monitored by CCTV cameras both internally and externally, 24 hours a day.
Security Officers manage traffic control and routinely patrol all areas of the buildings and grounds.

All security incidents, including items lost or found, should be reported to the Security Office in the main entrance hall.

Shopping Centre
Your visitors may like to know that the Square Shopping Centre is just a few minutes walk from the Hospital. The centre has many of the big shopping chains. For more information about the shops in the centre you can contact the centre on (01) 452 5944. There is also a petrol station and cinema located near the Centre.

The Hospital's main telephone number is (01) 414 2000.
We also have a 'Direct Inward Dial' service. If you take the extension of your ward and place the prefix '414' before it, the incoming call will go through directly to your ward. A list of hospital phone numbers is available here.

As mobile phones can cause life support and diagnostic equipment to malfunction, we ask you not to use your mobile phones in areas where you see signs requesting that your phones be switched off.

Public payphones There is a public payphone located in the main reception area and on each floor for the use of patients and visitors. All these phones are coin/card operated.